General Terms & Conditions

General terms and conditions for online reservations on the website of Hotel Aqua, Burgas

Terms and conditions of the hotel for selected payment method “On check-in”:
• The reservation through the hotel’s website is guaranteed until 18:00 on the day of arrival and is valid only and only after confirmation by e-mail to the e-mail address you specified by the hotel.
• After this time, check-in is possible if there is a free type and number of rooms.

Terms and conditions of the hotel when payment method “By credit card” is selected:
• If the reservation is prepaid in advance, it is considered guaranteed.

• Cancellation of the reservation without penalty – up to 1 (one) day before the check-in date.

• For cancellations made later than the time specified in the previous point, as well as in case of no-arrival, the hotel reserves the right to charge the guest the amount of the first night’s stay.

• The prices on the Aqua Hotel website are in BGN (BGN), including VAT, tourist tax and insurance. The total amount owed by the customer is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.

• On our website https://burgas.aquahotels.com/ you can pay with a bank debit, credit or business card with the Visa and MasterCard logo through the virtual POS of our servicing bank, which is DSK AD – part of OTP GROUP.

• Payments are protected by the security programs of international card organizations (ICOs) MasterCard Identity check and VISA Secure.

• For reservations with a check-in start date in the next 3 days, it is recommended to choose payment on check-in to speed up the reservation processing process.

• When paying by card through the DSK bank’s virtual POS, it is necessary to enter the card number, validity, CVV/CVC. If your card participates in the MKO MasterCard Identity check and VISA Secure security program, you will need to enter a 3-D password.

• Regardless of the currency of your bank account, the transaction will be carried out in Bulgarian leva, according to the current exchange rate of your bank serving you.

• We at https://burgas.aquahotels.com/ – EXPRESS GUARANTEE LTD do not collect, process or store card data. All card data is filled in personally by you in a secure payment page of our service bank.

• In cases where an amount needs to be refunded, no matter in whole or in part, and the payment was made by card, we will refund the amount by ordering a reverse operation on the card with which the payment was made within 30 days. Your card data is only used by the intermediary bank and is not stored by us.

• From the point of view of security, the maximum amount for payment by card is BGN 3,000.

• DSK Bank is currently the only bank in Bulgaria that has a PCI DSS certificate and undergoes an annual audit to confirm that all its processes meet the requirements of the PCI DSS (Payment Card Industry Security Standards Council) certificate – a global standard for security and security of card transactions and payments on the Internet, which includes requirements in six main areas: building and maintaining a secure network, protecting against data theft, developing and maintaining a vulnerability management program, implementing access control measures, monitoring and network testing, and maintaining and enforcing an information security policy.